UKG Named a Leader in the 2026 Gartner® Magic Quadrant™ for Workforce Management (WFM) Technology

Business Wire

UKG®, the AI-first Workforce Operating Platform for HR, payroll, and workforce management, has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Workforce Management report for its ability to execute and completeness of vision. This follows UKG’s recent position as Leader in the 2026 Gartner Magic Quadrant for Cloud HCM report. UKG is defining the future of workforce operations with a system of action grounded in the realities of the fast-changing nature of frontline work.

More than 80,000 organizations in 150+ countries use the UKG Workforce Operating Platform to reduce complexity, improve productivity and efficiency, and mitigate compliance risk with frontline roles. Trusted by two-thirds of the Fortune 1000 across healthcare, retail, transportation and distribution, manufacturing, and services, UKG helps power the global economy with the real-time intelligence needed to make in-the-moment workforce decisions.

“We’ve been able to transform the experience from tactical HR, pay, and time management to a true operating platform that gives us a real-time view into our frontline workforce,” said Amanda Poitra, CHRO at FJ Management, which uses the full UKG Pro® suite to serve its more than 17,000 employees. “UKG provides key insights that let us focus on creating value and building operational excellence. I trust UKG to follow through on its long-term product commitments, and they have delivered on the AI roadmap. UKG is responsive, collaborative, and open to solving challenges with us.”

Helping frontline leaders respond to changing conditions in real time

Frontline operations rarely go according to plan. Demand shifts, employees call out, priorities change, and managers must make decisions in the moment — often across disconnected systems and with limited visibility. With UKG, frontline leaders and employees turn real-time workforce data into action, so they can respond faster and more confidently. UKG helps by:

Turning fragmented workforce data into a clear, real-time view of operations, with UKG Workforce Intelligence Hub connecting HR, pay, and workforce management data to help leaders make more confident operational decisions;
Re-aligning labor with changing business demand throughout each shift, with UKG Dynamic Workforce Operations continuously connecting workforce data and demand signals so frontline leaders can adjust in real time;
Keeping every employee up-to-date, wherever work happens, with UKG Talk® delivering timely, consistent communication to frontline employees on the shop floor, in the field, or moving between locations;
Helping organizations hire frontline workers faster and at scale, with UKG Rapid Hire automating up to 90% of repetitive hiring tasks through an AI-guided, mobile-first experience; and
Giving leaders a timely, accurate view of pay data so they can make better decisions with confidence, with UKG One View™ connecting global payroll visibility with greater accuracy, compliance, and control across more than 120 currencies.

“The frontline is where business strategy becomes a challenge, and opportunity, around execution,” said Suresh Vittal, Chief Product Officer at UKG. “Every shift brings decisions that affect labor cost, compliance, productivity, service, and employee trust. UKG helps organizations move from looking back at what happened to acting in the moment, led by the data, AI, and workforce intelligence with a system of action to keep work moving.”

Learn More:

Is UKG recognized as a Leader in workforce management?

Yes. UKG was named a Leader in the 2026 Gartner Magic Quadrant for Workforce Management, recognized for its ability to execute and completeness of vision. More than 80,000 organizations across 150+ countries rely on the UKG Workforce Operating Platform, supporting tens of millions of employees worldwide.

What makes UKG different from other workforce management platforms?

UKG differentiates through real-time workforce intelligence, frontline-first AI, and global compliance coverage in a unified Workforce Operating Platform. Key capabilities include UKG Dynamic Workforce Operations for real-time shift decisions, UKG Rapid Hire which automates up to 90% of repetitive hiring tasks for high-volume frontline roles, UKG One View for globally compliant payroll across 120+ currencies, and an industry-first voice-enabled interface that lets frontline employees take action without a screen.

How does UKG support global workforce management and multi-country payroll?

UKG One View delivers globally compliant payroll and cross-border employer and statutory payments in more than 120 currencies, supporting organizations in more than 150 countries.

How does UKG help organizations hire faster for high-volume frontline roles?

UKG Rapid Hire is an AI-guided, mobile-first solution designed specifically for high-volume frontline hiring. It automates up to 90% of repetitive hiring tasks, helping organizations fill hard-to-fill roles faster while keeping recruiters focused on evaluating candidates rather than managing administrative steps. It is purpose-built for the speed and scale demands of frontline industries.

Gartner, Magic Quadrant for Workforce Management (WFM) Technology, Ranadip Chandra, Anand Chouksey, Sam Grinter, and Kelsie Marian, 14 September 2026

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About UKG

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That’s why more than 80,000 organizations worldwide trust UKG to run their workforce — not just manage it. To learn more, visit ukg.com.

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